Return and Refund Policy

If you have any questions about exchanges, returns or refunds, please contact our online customer service or email: bestbinservice@gmail.com for FAQs about returns/exchanges/refunds:

1. About Returns

(1) Please contact the online customer service at the bottom right corner of the website or send an email to bestbinservice@gmail.com and provide your registered account and order number;

(2) We will provide you with instructions on how to return the item and where to return it;

(3) We will inspect all returned items to determine whether they are eligible for a refund;

(4) We do not accept returns or exchanges for items that have been worn once (except for items that can be tried on);

(5) All goods must be returned in their original shipping state (unaltered, unworn, undamaged, and with original packaging labels and gifts);

(6) Products can be exchanged for products of the same model or price range;

(7) Please confirm whether the product has any quality problems when you receive the goods, contact customer service to inform the specific situation of the product quality problems, and provide relevant evidence to customer service by taking photos and product quantity;

(8) Based on the shipping date (based on the final shipping date), if the buyer has his own reasons (such as the size is not suitable or he does not like it), it can be processed within 30 days, provided that the product is guaranteed to be new and authentic, and does not affect the secondary sale;

(9) For warranty returns/exchanges, the invoice or statement issued is complete, including all product parts and gifts.

2. Conditions Where Returns and Exchanges Are Not Allowed:

(1) The products are personal hygiene products. They will not be returned or exchanged unless there are quality problems, or if they are dyed or damaged due to human factors and affect the secondary sale of the products;

(2) Processed products;

(3) Gifts, tags, accessories, and packaging are damaged or lost;

(4) Products and prizes redeemed with points or cash coupons cannot be returned or exchanged due to product quality problems;

(5) Products that are clearly limited-time promotions, promotions, etc. are not returnable or exchangeable. The current activity description shall prevail;

(6) The issued receipt or sales report is lost and cannot be exchanged;

(7) Fragile products. If you order such products, please be sure to check whether there are quality problems on the spot when you receive the products, and please contact customer service immediately;

(8) Products that are not genuine, have no purchase records, or are returned in large quantities with malicious intent;

(9) Products that are shipped more than 30 days from the date of shipment (subject to the shipping time of the final order).

3. When Can I Return the Product?

For unopened products, you can apply for return/exchange/refund within 30 days from the date of receipt of the package.

4. Do I Need to Pay for Return Shipping?

You don't need to pay extra shipping for returns.

5. Can I Return the Item Without Contacting You?

You can't; Please note: the return address may be different from the original shipping address of your order, so please contact us before returning the item. We cannot guarantee a return/refund without contacting you.

6. When Can I Receive a Refund?

The returned product has been returned and the warehouse has completed acceptance and confirmed that it is correct. After the system confirms it, it will automatically refund within 24 hours.

(For credit card payments, the bill amount may change. It takes about 7 days to complete the procedure. Due to the deadline of the credit card company, etc., you may be charged the amount before the change, but the credit card company will refund you or handle detailed procedures when deducting the money later. Please understand!)